Questions and claims

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Questions and claims

Ask our contact centre!
Send questions or claims by the toll free telephone 0800-0900 from 8:00-20:00 h, from Monday to Friday, and on Saturday, or by e-mail to: mojamirovina@rmf.hr
 
We will deliver the last audited financial report to every member at request.
Once annually, the Raiffeisen Pension Company will send to the members a regular certificate which contains the following details:
  • the number of shares on the personal accounts of members,
  • the price of the share of pension funds on the day of issuing of the certificate,
  • the value of the assets which are on the personal accounts of members on the day of issuing of the certificate,
  • the dates, the amount of payments, i.e. disbursements, the amount of the calculated received and paid compensations,
  • the number of the assigned shares on the personal accounts of members recorded in the corresponding period,
  • a short information on the state of the companies and the pension funds managed by the company. 
Claims and solving of disputes
Our company will:
  • establish and realize the adequate procedures which ensure that the claims of members of pension funds managed by the Company are solved in an adequate way, and that there are no limitations for the realization of the rights of the members,
  • establish and realize the adequate procedures which ensure that the information regarding the procedure of solving claims of the members of the pension funds are available to members of the pension funds and HANFA, and
  • keep records and keep the documentation on all the claims of the members of the pension funds and the measures that were undertaken regarding the same for at least five years from the day of he last proceeding per a claim.
Furthermore, regarding solving of disputes between our pension company and the members, and without a possibility of affecting the possibility of solving of these disputes before the court or another competent authority, our pension company ensures the conditions for out-of-court peaceful solving of disputes through the Conciliation Centre with the Croatian Chamber of Economy.